KNOWLEDGE BASE
FAQ (Travelers)
Find quick answers to common questions about booking, payments, cancellations, and more.
Free Tours
Everything about free walking tours, tips, and how they work.
Paid Tours
Information about paid guided experiences, payments, and refunds.
Tipping
Guidelines on how to tip your guide and what's expected.
Booking Rules
Rules and policies for making, changing, or cancelling a booking.
No Show Policy
What happens if you miss your tour or cancel too late.
Account Restrictions
Account rules, misuse policies, and recovery options.
Guide Protection
How guides are supported and protected on the platform.
Tour Experience
What to expect, what to bring, and how to prepare for your tour.
Contact & Support
How to reach your guide or get help from the platform.
