Privacy Policy

DiscoverYourTour is operated by Airotour OÜ, a company registered in Estonia.

Registered office: Pärnu mnt. 139c-14 Harju maakond 11317 Tallinn Estonia

Registration number: 14043177 VAT number: EE101891749

Airotour OÜ ("we," "our," or "us") is the data controller responsible for your personal data when you use the DiscoverYourTour platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to book tours, list experiences, or interact with our services.

By using DiscoverYourTour, you consent to the practices described in this policy. If you do not agree, please do not use our services.

We collect information you provide directly and information collected automatically:

Information You Provide

Account information: Name, email address, phone number, profile photo, (optional) and password when you register.

Booking information: Travel dates, group size, special requests, and payment details.

Profile information (for guides): Bio, languages spoken, pricing, and preferences.

Communications: Messages exchanged with guides or travelers through our platform.

Support requests: Information provided when contacting customer support.

Information Collected Automatically

Device and usage data: IP address, browser type, device information, operating system, and pages visited.

Location data: Approximate location based on IP address.

Cookies and tracking data (see Section 9).

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

Contractual necessity: To provide bookings, manage your account, and process payments.

Legal obligation: To comply with tax, accounting, and regulatory requirements.

Legitimate interests: To improve our platform, prevent fraud, ensure security, and enforce our terms.

Consent: For marketing communications and optional features (you may withdraw consent at any time).

We use your information to:

Facilitate bookings between travelers and guides.

Process payments securely.

Create and manage your account.

Communicate about bookings, updates, and support.

Improve our platform and user experience.

Send marketing communications (where permitted).

Detect and prevent fraud, abuse, and security incidents.

Comply with legal obligations.

We may share your information with:

Guides and Suppliers

When you book a tour, we share necessary booking and contact details so they can deliver the experience.

Payment Processors

Payments are processed by secure third-party PCI-compliant payment providers. We do not store full credit card details on our servers.

Service Providers

Including hosting providers, analytics services, customer support tools, and partners who assist in operating our platform.

Legal Authorities

When required by law or necessary to protect our rights, users, or platform security.

We do not sell your personal information to third parties.

Your information may be transferred to and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

We retain personal data:

As long as your account is active.

As necessary to provide our services.

To comply with legal, tax, and accounting obligations.

For dispute resolution and enforcement of agreements.

Booking and transaction data may be retained for at least seven (7) years in accordance with applicable laws.

You may request account deletion, subject to mandatory legal retention requirements.

We implement industry-standard security measures, including:

Encryption in transit (TLS/SSL).

Secure server infrastructure.

PCI-compliant payment processing.

Restricted access controls.

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security.

In the event of a data breach affecting your personal data, we will notify affected users and relevant authorities as required by applicable law.

We use cookies and similar technologies to:

Improve website functionality.

Analyze traffic and usage patterns.

Personalize user experience.

Support marketing activities (where permitted).

For more details, please review our Cookie Policy.

Depending on your location, you may have the right to:

Access your personal data.

Correct inaccurate or incomplete data.

Request deletion of your data.

Restrict or object to certain processing.

Request data portability.

Withdraw consent at any time.

To exercise your rights, please contact us through the Contact Support button on your dashboard or via our Contact Us page.

If you are located in the EEA, you also have the right to lodge a complaint with your local data protection authority.

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

If you believe a minor has provided us with personal information, please contact us immediately.

We may use automated systems to detect fraud, prevent abuse, or enforce our terms. These systems are designed to protect the integrity and safety of our platform.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our platform.

Continued use of our services after updates constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your rights, please contact:

Airotour OÜ Pärnu mnt. 139c-14 11317 Tallinn Estonia

Or use the Contact Support button available on your DiscoverYourTour dashboard.